Help & Support Centre

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Quick Start Guides

Step-by-step instructions to get you up and running

Free Resources

Downloadable guides to help improve attendance

FREE GUIDE

10 Proven Ways to Improve School Attendance

Evidence-based strategies used by successful UK schools to boost attendance by 3-7%.

  • ✓ First-day contact best practices
  • ✓ Pattern analysis techniques
  • ✓ Intervention strategies
  • ✓ Quick wins checklist
Download Free PDF

Troubleshooting

Common issues and how to fix them

Data not importing correctly

Ensure your CSV has column headers matching: Student ID, Name, Date, Status. Check there are no special characters in names.

Dashboard showing old data

Click the refresh button in the top-right corner, or re-upload your latest CSV export from your MIS.

Can't see all students

Check your filters — you may have a year group or attendance range filter active. Click "Clear Filters" to reset.

AI not generating interventions

The AI requires at least 14 days of attendance data to identify patterns. Ensure your historical data is uploaded.

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